Privacy Policy

1. Who We Are

CENTRAVA LTD provides corporate foreign exchange, international payment, multi-currency and liquidity solutions to businesses operating internationally.

For the purposes of applicable UK data protection legislation, CENTRAVA LTD is the data controller responsible for personal information collected through this website and in connection with our services, except where we expressly act as a processor on behalf of another organisation.

If you have any questions about how we handle your personal information, you can contact us using the details provided in the Contact Us section of this Privacy Policy.

2. Information We Collect

Depending on how you interact with us, we may collect different types of personal information.

Information You Provide to Us

When you contact us, submit an enquiry, request our services or communicate with our team, we may collect information such as:

• Full name
• Business email address
• Company name
• Business address
• Telephone or mobile number
• Country of residence or business operation
• Job title or professional role
• Information about your business
• Information about the services you are interested in
• Details contained in messages or enquiries you submit
• Information required to assess or provide our services

Where required for regulatory, compliance, onboarding or account-management purposes, we may also request additional information.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone
• General geographic information
• Pages visited
• Website interaction information
• Referral source
• Date and time of visits
• Technical information about your connection

This information may be collected through cookies, analytics technologies and similar tools.

3. Information Required for Business and Regulatory Purposes

As a regulated financial services business, CENTRAVA may need to collect and verify additional information when establishing or maintaining a business relationship.

Depending on the nature of the relationship and applicable legal requirements, this may include information relating to:

• Identity verification
• Business ownership and control
• Directors and authorised representatives
• Beneficial owners
• Business activities
• Source of funds or wealth
• Transaction information
• Payment details
• Regulatory and compliance information
• Anti-money laundering and financial crime checks
• Sanctions and screening checks

We only collect information that is reasonably necessary for the relevant purpose and in accordance with applicable law.

4. How We Use Your Information

We may use personal information for the following purposes:

• Responding to enquiries and requests
• Providing information about our services
• Assessing and onboarding prospective corporate clients
• Providing foreign exchange and payment services
• Processing and managing transactions
• Managing business relationships
• Communicating with clients and prospective clients
• Providing account management and customer support
• Conducting identity, compliance and financial crime checks
• Preventing fraud, money laundering and other financial crime
• Meeting regulatory and legal obligations
• Maintaining records required by law
• Improving our website, services and customer experience
• Monitoring and securing our systems and website
• Managing operational and business risks
• Sending relevant business communications where permitted by law
• Establishing, exercising or defending legal claims
• Protecting the rights, property and security of CENTRAVA, our clients and others

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

5. Legal Basis for Processing

Where UK data protection law applies, we process personal information using one or more lawful bases.

These may include:

Contract

We may process information where it is necessary to enter into or perform a contract with you or your organisation.

Legal Obligation

We may process personal information where this is necessary to comply with legal or regulatory obligations.

This may include obligations relating to financial crime prevention, anti-money laundering, sanctions, taxation, record keeping and regulatory reporting.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

This may include operating and improving our business, managing client relationships, maintaining security and preventing fraud.

Consent

Where required, we may rely on your consent to process certain personal information. Where processing is based on consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

Vital Interests

In limited circumstances, we may process personal information where necessary to protect someone’s vital interests.

6. Sharing Your Information

We may share personal information with selected third parties where necessary to provide our services, operate our business, meet legal obligations or protect our legitimate interests.

These may include:

• Banking and payment partners
• Payment service providers
• Foreign exchange and liquidity providers
• Technology and software providers
• IT, hosting and security providers
• Professional advisers
• Legal and compliance advisers
• Identity verification and screening providers
• Fraud prevention providers
• Regulatory authorities
• Law enforcement agencies
• Government bodies
• Courts and other authorised authorities

Where we use third-party service providers to process personal information on our behalf, we require appropriate contractual and security arrangements to protect that information.

We do not sell your personal information.

7. International Transfers

Some of our service providers, technology partners, banking partners or other recipients may operate outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.

Where required, we may use appropriate safeguards such as:

• UK adequacy regulations
• International Data Transfer Agreements
• UK Addendums to Standard Contractual Clauses
• Other lawful transfer mechanisms recognised under applicable data protection law

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including:

• The nature of the information
• The purpose for which it was collected
• Whether an ongoing business relationship exists
• Legal and regulatory requirements
• Accounting and record-keeping obligations
• Fraud prevention requirements
• Potential or actual legal claims

As a financial services business, certain records may need to be retained for specific periods to meet applicable legal and regulatory obligations.

When information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our retention procedures.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate effectively, improve functionality, understand website usage and enhance your experience.

Cookies may be used for purposes such as:

• Website functionality
• Security
• Analytics
• Performance monitoring
• Remembering preferences
• Understanding how visitors use our website

Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

For more information, please see our Cookie Policy.

10. Communications and Marketing

Where permitted by applicable law, we may contact you regarding our services, business updates or other information that may be relevant to your organisation.

Where consent is required, we will only send marketing communications where you have provided the appropriate consent.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still contact you where necessary for legitimate business, contractual, legal or regulatory purposes.

11. Data Security

We take the security of personal information seriously.

We use appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

Security measures may include access controls, authentication mechanisms, secure systems, monitoring procedures and appropriate organisational safeguards.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including:

Right of Access

You may request a copy of the personal information we hold about you.

Right to Rectification

You may ask us to correct inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request that we delete your personal information.

Right to Restrict Processing

You may request that we restrict how we use your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may request your personal information in a structured, commonly used and machine-readable format.

Right to Object

You may object to certain types of processing, including processing based on legitimate interests and certain direct marketing activities.

Right to Withdraw Consent

Where we rely on consent, you may withdraw your consent at any time.

These rights are not absolute and may be subject to legal and regulatory requirements or exemptions.

13. How to Exercise Your Rights

If you wish to exercise any of your data protection rights, please contact us using the details below.

We may need to request additional information to verify your identity before responding to a request.

We aim to respond to valid requests within the timeframe required by applicable data protection law.

14. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These websites are operated independently from CENTRAVA and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Children’s Privacy

Our website and services are intended for businesses and professional users and are not directed at children.

We do not knowingly collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

16. Automated Decision-Making

We may use automated systems or screening technologies as part of fraud prevention, compliance, identity verification, sanctions screening or financial crime prevention.

Where applicable data protection law provides specific rights in relation to automated decision-making or profiling, we will provide the information and safeguards required by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements or regulatory obligations.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend reviewing this page periodically to remain informed about how we protect your information.

18. Complaints

If you have concerns about how CENTRAVA handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

You can find further information about your data protection rights and how to make a complaint on the ICO’s website.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have a privacy-related concern, please contact CENTRAVA using the details below.

CENTRAVA LTD

Central House
1 Ballards Lane
London
N3 1LQ
United Kingdom

Company Number: 06913083
FCA Reference Number: 571686

Email: Please use the privacy/contact email address published on our website.

20. Regulatory Information

CENTRAVA LTD is authorised and regulated by the Financial Conduct Authority (FCA).

FCA Reference Number: 571686

CENTRAVA LTD is committed to maintaining appropriate standards of security, confidentiality, regulatory compliance and responsible handling of personal information.

CENTRAVA LTD
Professional service. Powerful global reach.